Refund policy

REFUNDS & EXCHANGES

Due to the extreme customization of keepsake jewelry, we do not offer any sort of returns or exchanges under any circumstances. Each piece is as unique as the inclusions sent in and by purchasing you are acknowledging you understand and agree with our Refunds & Exchange policies. 

When ordering a piece that requires sizing (rings) , please be 100% sure of your size BEFORE placing an order as I cannot issue a refund/exchange if you ordered the wrong size.  If you do not know your ring size, I highly recommend visiting your local jewelry store to be checked or ordering a simple ring sizer such as this one from Amazon. 

I do not keep stock inventory so each piece is custom ordered, which is why refunds and exchanges will not be accepted. This applies to all orders including, the wrong piece being ordered, buyers remorse, etc. 

However, I do want you to enjoy the process of DNA and Keepsake Jewelry, should any issues arise, please contact me immediately and we will work to get your issue resolved. 

Once you receive your custom one-of-a-kind piece, please inspect it thoroughly and contact me immediately if the item is defective, damaged, or it is the wrong item so we can correct the issue immediately. Each issue will be looked at and evaluated individually and will be up to Ounces to Ashes to determine if the defect is within normal range or if a replacement is warranted. With that being said, because keepsake jewelry is as unique as the inclusions used, some are more difficult to work with than others. There will be variations and differences among each piece of jewelry (even those made with the same inclusion piece) and by purchasing with Ounces to Ashes, you are agreeing you understand your piece will not be 100% without any flaws. These flaws can include but not limited to, tiny bubbles, stones not sitting flush on the settings, color variations, and other minor imperfections. 

 

Loose or Fallen Stone

If your keepsake stone falls out of the setting and you still have your keepsake stone AND setting, I will repair it for free. You will be responsible for the cost of shipping the setting/stone to us. If you cannot locate the stone, I can re-make the stone for you for a small fee, however, you may need to send us more of your inclusion. If this happens, please contact me first to see if I have enough of your inclusion in archives to remake the stone.

If you have a prong setting, these may become loose over time if the jewelry is handled rough, gets snagged on fabric, hair, etc. Most local jewelry stores can provide services to fix loose prongs for a small fee. However, if you so choose you may contact me to send your piece back and I will reset it for you, again you will be responsible for shipping costs. 

 

Discoloration

Discoloration can and will occur on all resin items. Please be sure to follow all jewelry care instructions located on each individual product page to help prolong the discoloration timeline. Please keep your keepsake out of extended sunlight, away from direct heat, avoid chemicals, avoid scratching the surface of the stone, etc. 

Natural discoloration is normal in breastmilk pieces as each sample of breastmilk is as unique as each baby. Some breastmilk can appear more yellow, blue, purple or other colors in hue as others. You have the option to whiten your stone one each product page when adding to your cart. If no selection to whiten the stone is chosen, your stone will be created with its natural color and can and will appear different than that of others.

 

Promotion, Sales & Deals

I cannot and will not under any circumstances remake any promotional items or free gifts. I cannot offer any sale or deal to any previously purchased item, or offer any sale or deal to any item placed after the expired sale or deal. 

 

Should you have any other questions or concerns not answered here, please contact me and I will get back to you at my earliest ability.